Baltimore Auto Repair

These folks took care of an issue that another local repair shop completely screwed up. Their assistance also helped me get completely reimbursed for that original botched job. Shortly after the repairs I had issues with the vehicle shaking like crazy at high speed and hard braking. It took three visits to finally figure it out and not a single one of those return trips cost me a dime. Wife's Jeep is going in shortly for service. These folks will take care of you.

If you are looking for an honest mechanic, you are looking at the right place!!! This review may be a little lengthy, but I like to give full detail so people can make their own decisions. I scheduled a high price job (direct injection high pressure fuel pump) to do be completed on Nov 10, 2021. This shop was the only shop that scheduled the labor to be done the next day or two days away. Everyone else was talking a week to two weeks. I dropped my car off on Nov 12, 2021 a little after 8 am. After telling them a story straight out of The Twilight Zone, I left my car in their hands. I get a call sometime after 2 pm to inform me of a couple of things that was very informational. The first was previous work I had done on the car was done and was done correctly. They saved the previous mechanic's tail with that info!! The second was what my car really needed and it was way over the price of the fuel pump with 10-12 hrs of added labor. The 3rd was giving advice on what I should do. They waited to hear back from me on my decision. No harassment. No bullying. These gentlemen could have easily just done the work I schedule and took my money without saying a word. Instead, they chose honesty, amazing customer service and took the time to build a reputable relationship that earned my trust. This place restored my faith in mechanics in this city full of scammers and dishonest people. Shoutout to Peyton, Ms. Janice and BJ (the owner). Apple Auto will always have a customer in me. Yes, I am a real person and nobody paid me to write this. This is a genuine review from my heart.

They were able to get new tires and an oil change done the same day I called. No complaints, tires are great, and my TPMS sensor is off now :)

Excellent service! The representatives are knowledgeable and a pleasure to speak with. Car is running like a champ! Thank you for taking the time to fix my car correctly. Keep up the fantastic work!

Apple auto repair did a great job on my vehicle it runs like it's2021 vehicle ipo 2010. No more wobbling steering wheel and my shaking when I drive. I'm truly impressed with the great job that was done.

The service department kept us abreast of what was going on with the repairs. They were very knowledgeable and answered all our questions. We felt comfortable that our vehicle was in good hands. We were very satisfied and got exceptional service. Thanks.

First learned of company thru flyer received at home. Called and was able to schedule an appointment within a couple of days. Was greeted and checked in immediately upon my arrival. Received a call back within a couple of hours informing me of my car's issue (transmission related). Tech stated that he would attempt to flush the system as sometimes that resolves the issue (it did temporarily). When I next drove my car 2 or 3 days later, the issue had returned. I called Apple Auto and they told me I could bring my car back in at my convenience, which I did the next day. After doing a recheck Apple Auto advised that my car did in fact require a new/used transmission. There was no additional charge levied. Overall I am very pleased with the service I received from Apple Auto. (Thank you Peyton!) They were personable, yet professional. They reached out after servicing my vehicle to inquire if their shop had performed satisfactorily and to inquire if I had any questions or further issues. I would definitely use Apple Auto again and recommend their services wholeheartedly!